Privacy Policy

Dall Engineering > Privacy Policy

Privacy Policy – Dall Engineering Ltd

Last Updated: 22 October 2024

At Dall Engineering Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, enquire about our services, request a quotation, book an appointment or purchase products through our online shop.

We aim to handle personal information responsibly and transparently in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Dall Engineering Ltd is a UK-based electrical and engineering services company providing professional electrical installations, EV charger installations, solar PV solutions and related services for residential and commercial customers.

With over 15 years of industry experience, we serve customers throughout Kent and surrounding areas, offering reliable electrical and renewable energy solutions.

Our website address is: https://dallengineering.co.uk/

Company Information:

For enquiries about this Privacy Policy or your personal information, please contact us through our website’s Contact Us page.

Information We Collect

We may collect personal information when you interact with our website or use our services.

This information may include:

  • Your name, email address and telephone number.
  • Your residential or business address.
  • Information submitted through contact forms, booking forms and quotation requests.
  • Details relating to electrical installations, EV charging requirements or solar PV projects.
  • Billing information, purchase details and order history.
  • Technical information, including your IP address, browser type, device information and website activity.
  • Any additional information you voluntarily provide when communicating with our team.

We collect information necessary to respond to enquiries, deliver requested services, process orders and improve our customers’ experience.

How We Use Your Personal Information

Dall Engineering Ltd uses personal information for legitimate business purposes, including:

  • Responding to enquiries and quotation requests.
  • Arranging electrical inspections, installations and maintenance appointments.
  • Processing product purchases and managing orders.
  • Providing customer support and service updates.
  • Sending booking confirmations, invoices and relevant communications.
  • Maintaining the security and functionality of our website.
  • Improving website performance, services and customer experience.
  • Complying with applicable legal, accounting and regulatory obligations.
  • Sending marketing communications where permitted by law.

We process personal information only where we have an appropriate lawful basis, including performance of a contract, legitimate interests, compliance with legal obligations or consent where required.

Comments

When visitors leave comments on our website, we collect the information entered in the comments form, along with the visitor’s IP address and browser user agent information to support spam prevention and website security.

An anonymised version of your email address, known as a hash, may be shared with the Gravatar service to determine whether you use it.

You can view the Gravatar service’s privacy information at https://automattic.com/privacy/.

Once a comment has been approved, your profile picture may be displayed publicly alongside your comment.

Media and Uploaded Files

If you upload images or documents to our website, we recommend removing sensitive personal information, including embedded location data (EXIF GPS), before uploading.

Images containing location information may allow other website visitors to access and extract that information.

Any files provided for service quotations, installations or project assessments will be handled in accordance with this Privacy Policy.

Cookies

Our website may use cookies to support essential website functions, remember preferences, improve performance and understand how visitors interact with our content.

Cookies are small text files stored on your device when you visit a website.

Comment Cookies

If you leave a comment, you may choose to save your name, email address and website details in cookies. This allows you to leave future comments without re-entering your information.

These cookies typically remain active for one year.

Login Cookies

When you visit our login page, a temporary cookie may be created to check whether your browser accepts cookies. It does not contain personal information and is removed when you close your browser.

When you log in, cookies may also save your login information and display preferences.

Login cookies normally remain active for two days, while screen preference cookies may remain for one year. Selecting “Remember Me” may keep your login active for two weeks.

Website Analytics and Functional Cookies

We may use analytics and functional cookies to understand visitor behaviour, monitor website performance and improve navigation.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings or any cookie preference controls provided on our website.

Online Shop and Payment Information

When you purchase products through our website, we may collect the information required to process and fulfil your order.

This may include your name, billing address, delivery address, email address, phone number, order details and payment-related information.

Payment processing may be handled by third-party payment service providers. These providers process payment information in accordance with their own privacy and security policies.

We use order information to fulfil purchases, provide customer support, manage refunds and comply with applicable recordkeeping requirements.

Embedded Content from Other Websites

Some pages on our website may include embedded content from external websites, such as videos, images, maps or articles.

Embedded content behaves in the same way as visiting the external website directly.

These third-party websites may collect information about you, use cookies, monitor interactions and apply their own tracking technologies.

We recommend reviewing the privacy policies of external websites before sharing personal information with them.

Who We Share Your Data With

We do not sell your personal information.

However, we may share necessary personal information with trusted service providers where required to operate our business.

These may include:

  • Website hosting and technical support providers.
  • Payment processing services.
  • Delivery and logistics providers.
  • Appointment scheduling and customer management systems.
  • Professional advisers, accountants and relevant contractors.
  • Website security, analytics and spam prevention providers.
  • Regulatory authorities where disclosure is legally required.

We take reasonable steps to ensure that third parties handling personal information provide appropriate data protection safeguards.

If you request a password reset, your IP address may be included in the password reset email.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting and contractual requirements.

Comments and associated metadata may be retained indefinitely to help identify and approve future comments.

For registered website users, we may store personal information provided within their user profiles.

Registered users can generally view, update or request deletion of their personal information, although certain account details, such as usernames, may not be editable.

Website administrators may also access information where necessary for account administration and security.

Customer transaction records, invoices and other business information may be retained for the periods required by applicable UK law.

How We Protect Your Information

Dall Engineering Ltd takes reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

These measures may include secure website connections, restricted administrative access, software updates and appropriate security controls.

Although we take data protection seriously, no internet-based system can guarantee absolute security.

Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of personal information in certain circumstances.
  • Request restrictions on how your information is processed.
  • Object to certain types of processing, including direct marketing.
  • Request data portability where applicable.
  • Withdraw consent where processing relies on consent.

To exercise these rights, please contact Dall Engineering Ltd through our website.

We will respond to valid requests in accordance with applicable UK data protection legislation.

You also have the right to raise concerns with the UK’s Information Commissioner’s Office (ICO) at https://ico.org.uk/.

Where Your Data Is Sent

Information submitted through our website may be processed by trusted third-party providers supporting website hosting, payment processing, email communications, security or spam detection.

Visitor comments may be checked through an automated spam detection service.

Where personal information is transferred outside the United Kingdom, we will take appropriate steps to ensure the transfer complies with applicable UK data protection requirements.

Third-Party Website Links

Our website may contain links to external websites, including product manufacturers, service partners and other relevant resources.

Dall Engineering Ltd is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, legal obligations or data protection practices.

Any changes will be published on this page with an updated revision date.

We encourage visitors to review this policy occasionally to stay informed about how their personal information is handled.

Contact Dall Engineering Ltd

If you have questions about this Privacy Policy, the personal information we hold or how we handle data protection requests, please contact us.

Dall Engineering Ltd

Website: https://dallengineering.co.uk/

Contact: https://dallengineering.co.uk/contact-us/

We are committed to handling your information fairly, securely and transparently.