Refund and Cancellation Policy
We are committed to providing high-quality electrical services, EV charger installations, and products while ensuring a transparent and fair refund and cancellation process. Customer satisfaction is important to us, and we aim to handle all refund requests efficiently and professionally.
Product Returns and Refunds
Customers may request a full refund for eligible products returned within 14 days of receipt, provided the items remain unopened, unused, and in their original condition.
To qualify for a refund, returned products must be in their original packaging. Once the returned items have been received and inspected, eligible refunds will be processed.
Refunds for Electrical Services and EV Charger Installations
For services, including electrical repairs, emergency electrical appointments, and EV charger installations, customers who have made advance payments may request a refund by providing written notice.
Eligible advance payments will be refunded within 28 days of receiving written notice, subject to any applicable terms and statutory rights.
We aim to make the refund process straightforward, transparent, and convenient for all customers.
Appointment and Installation Cancellations
We reserve the right to cancel or reschedule emergency electrical appointments or EV charger installations when necessary, including without prior notice where circumstances make advance notification impracticable.
This provision is included as a precautionary measure to address unforeseen situations and relevant legal requirements.
However, cancellations are extremely unlikely. We estimate the likelihood of cancellation to be approximately 0.001%, and we are proud to confirm that we have not cancelled a customer appointment since our establishment.
Our team makes every effort to honour scheduled appointments, maintain reliable service, and ensure that electrical repairs and EV charger installations are completed as agreed.
Refunds for Cancelled Appointments
If we cancel an appointment or installation for which you have already paid in advance, you will be entitled to a refund of the payment relating to the cancelled service.
The refund will be processed within 28 days of the cancellation, or sooner where required by applicable consumer law.
Our Commitment to Customers
We understand the importance of dependable electrical services, particularly for emergency repairs and EV charger installations.
Our priority is to deliver professional service, maintain clear communication, and provide customers with confidence when booking our services.
Nothing in this policy excludes or limits any consumer rights or remedies provided under applicable law.
Contact Us
If you have any questions about our Refund and Cancellation Policy or wish to request a refund, please contact our customer support team in writing.
We will review your request and assist you as promptly as possible.